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Plan Support, Advocacy & Wellness
Your employees have benefit questions. Who's answering them?
We are, all year long.
Claims that won’t go through, bills that don’t add up, a plan nobody really understands. MAR supports your team long after renewal, advocates for employees when problems come up, and helps build a healthier workforce.
Sound Familiar?
Your broker shows up at renewal.
Then disappears.
The real work of a benefits plan happens between renewals. That’s when your team needs someone in their corner.
The problem
HR spends hours on the phone with carriers over one claim.
How we fix it
We work claim, billing and eligibility issues directly with the carrier, so your team doesn’t have to.
The problem
Employees don't understand their plan, so they don't value it.
How we fix it
Clear communication and virtual education sessions that show people what they have and how to use it.
The problem
Claims keep climbing and nobody knows why.
How we fix it
Utilization reviews and targeted wellness programs aimed at the real drivers behind your claims.
The problem
You only hear from your broker when it's time to renew.
How we fix it
A dedicated MAR contact and a year-round service plan, with check-ins built into the calendar.
Seamless ongoing support that the HR team described as like having an extra benefits specialist on staff.
Case Study · Manufacturing · Miami
Plan Support
A benefits specialist
on your team, all year.
Renewal is one day on the calendar. Here’s what the other 364 look like with MAR.
After renewal
Rollout & communication
Plan changes explained clearly to employees, with online enrollment and virtual Q&A sessions.
Every month
Day-to-day service
Billing reconciliation, eligibility changes, ID cards and carrier questions handled by your dedicated MAR contact.
Mid-year
Utilization review
We look at how the plan is actually being used and flag cost drivers early, while there’s still time to act.
Before next renewal
Strategy & negotiation
We go into renewal with a plan and the data to back it up, instead of just shopping rates.
Employee Advocacy
One call.
We handle the carrier.
When an employee hits a wall with a claim or a bill, they shouldn’t have to fight it alone, and neither should HR.
Issues we help resolve
01
Your employee reaches out
By phone or email, straight to MAR. No need to route it through HR first.
02
We work it with the carrier
We dig into the details, contact the carrier or provider, and push the issue to a resolution.
03
Resolved, and you're in the loop
The employee gets an answer, and you get peace of mind that it was handled right.
- Hours back for your HR team
- Less frustration for employees
- A plan people actually appreciate
Corporate Wellness
Healthier people.
Lower claims.
Real Result · Manufacturing · Miami
18%
reduction in overall benefit costs in the first renewal year.
Targeted wellness incentives and employee education, paired with a plan redesign, led to lower claim frequency.
Targeted incentives
Wellness incentives built around what your claims data says matters most for your people.
Virtual education
Online sessions on using the plan well, from preventive care to choosing the right place for care.
Preventive care
Reminders and campaigns that encourage screenings and checkups before small issues become big claims.
Measured results
Ongoing utilization reviews show what’s working, so every program earns its place.
FAQs
Support questions,
answered.
What does employee advocacy actually mean?
When an employee runs into a problem with a claim, a bill or their coverage, MAR steps in. We work with the carrier or provider on their behalf until the issue is resolved, so HR doesn’t have to.
Can employees contact MAR directly?
Yes. Employees can reach us by phone or email with benefit questions and problems. We keep your HR team informed on anything that needs their attention.
Do wellness programs really lower costs?
Programs built around your actual claims data can reduce claim frequency over time. That’s why we start with a utilization review and measure results, rather than offering generic programs.
How is this different from what we get at renewal?
Many brokers focus on renewal and little else. MAR provides year-round service, with day-to-day support, mid-year reviews and a renewal strategy built on what happened during the year.
Keep Exploring
Related solutions
that work with your plan.
01 · Group Health & Plan Design
Claims analytics and benchmarking that shape a plan around your workforce and budget.
03 · Voluntary Benefits
Employee-paid coverage at group rates that rounds out your package.
05 · HR, Compliance & Technology
ACA, ERISA and COBRA handled, with online enrollment that takes paperwork off your desk.
Support That Doesn't Stop at Renewal
Give your HR team
their time back.
Tell us where your team is stuck. We’ll review your current support for free and show you what year-round service from MAR looks like.
Prefer to call?
Virtual appointments available
Meet with us by video, whenever it fits your schedule.